PAIA Manual

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Prepared in terms of Section 51 of the Promotion of Access to Information Act (PAIA) and updated to include POPIA requirements.

1. Introduction

 

This Manual is designed to facilitate requests for access to records held by:

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1. Contact Details

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• Contact: Information Officer

• Physical Address: Block C, Stoneridge Office Park, Greenstone Hill, Johannesburg, 1609

• Email: info@elevateit.co.za

• Website: https://www.elevateit.co.za

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1. The Guide on how to use PAIA

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A Guide on how to use PAIA is available from the Information Regulator. Queries can be directed to:

Email: enquiries@inforegulator.org.za

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1. Records Held by Elevate IT Systems

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We maintain records on the following subjects:

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• Internal Records: Financial, human resources (staff contracts), and operational records.

• Client Records: Service level agreements, project documentation, and support tickets.

• IT Infrastructure: Asset registers, client infrastructure details

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1. Processing of Personal Information (POPIA) In accordance with POPIA, we process personal information for the following purposes:

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• To perform duties in terms of a contract with a client.

• To manage employee relationships.

• To ensure the security of our physical and digital environments.

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Categories of Data Subjects: Employees, clients, suppliers, and website visitors.

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Recipients of Personal Information: We may share information with statutory bodies or third-party IT service providers (Operators) as required for service delivery.

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1. How to Request Access

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To request access to a record, the requester must submit the request via email. The request must be submitted to the Information Officer at info@elevateit.co.za

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A request fee may be payable before the request is processed.