Welcome to the Trex Technologies T/A Elevate IT Systems website.
By accessing or using our website and/or services, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please refrain from using our website and services.
Trex Technologies T/A Elevate IT Systems offers a range of IT support services, including system maintenance, network support, IT hardware and software, backups, software installation, troubleshooting, internet, VoIP, and cybersecurity. The scope of services will be defined in the agreement or quotation provided to you. Any services provided to you are subject to these Terms and Conditions.
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1. Payment & Invoicing
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• Payment Terms: Payment for services is due as per the agreed terms in the quotation or service contract.
• Invoice Settlement: All invoices must be settled within 5 days, unless otherwise stated in the agreement. Late payments may incur additional fees or interest charges.
• Bank Transfer: Payments are due via bank transfer. Payment details will be provided upon request.
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2. Returns Policy (Hardware & Software)
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• Return Window - Items must be returned within 7 days of purchase. Returns made after this period may be subject to additional fees or may not be accepted.
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• Condition of Goods:
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All returned items must be:
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​ • In their original packaging
• In unused, original condition
• With all accessories, manuals, and components included.
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2.1 Handling Fees
A 15% handling fee may be applied to approved returns.
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2.2 Non-Refundable Items
The following items are not eligible for refunds:
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• Custom built, Built to Order (BTO) or special-order items.
• Opened software or consumables.
• Hardware products that have been removed from their original packaging and/or subjected to any form of use, installation, or operation shall be deemed non-refundable.
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2.3. Defective Products / Repairs
Defective items will be:
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• Collected and sent to the relevant distributor.
• Assessed before repair, replacement, or further action is approved.
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2.4. Warranty
All products are covered by the standard manufacturer’s warranty, subject to the manufacturer’s terms and conditions.
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3. Microsoft 365
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All Microsoft 365 licenses are procured subject to a fixed subscription term as and enforced by Microsoft. The Client hereby agrees and acknowledges that it shall remain liable for payment of all fees associated with the full subscription term, and that such fees are non-cancellable and non-refundable for the duration of the applicable term.
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Unless otherwise expressly agreed in writing, all Microsoft 365 subscriptions shall automatically renew for successive equivalent terms upon expiration of the initial or any renewal term. The Client shall provide written notice of its intention to cancel or reduce any licenses no later than thirty (30) days prior to the expiration of the then-current subscription term.
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Failure to provide such notice within the prescribed period shall result in the automatic renewal of the applicable licenses, and the Client shall be liable for all associated charges for the renewed term.
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4. Liability & Indemnity
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• Limitation of Liability: Trex Technologies T/A Elevate IT is not liable for any indirect, incidental, or consequential damage arising from the use of our services, including loss of business, data, or profits.
• Indemnity: You agree to indemnify and hold harmless Trex Technologies T/A Elevate IT Systems, its employees, contractors, and affiliates from any claims, losses, or damages arising from your use of our services. This includes, but is not limited to, issues caused by third-party software or systems integrated with your IT infrastructure.
5. Service Availability
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Trex Technologies T/A Elevate IT Systems will make reasonable efforts to provide timely support. However, we are not responsible for service interruptions or delays due to factors outside our control, including third-party service outages or hardware failures.
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6. Data Protection & Security
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• Compliance with POPIA: Trex Technologies T/A Elevate IT Systems is committed to protecting your personal and business data in compliance with the Protection of Personal Information Act (POPIA).
• Client Responsibility: You are responsible for maintaining the security of your IT systems, and Trex Technologies T/A Elevate IT will assist in securing systems but is not liable for breaches or unauthorized access that occurs beyond our reasonable control.
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7. Termination (SLA Contract Clients)
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• Termination by Either Party: Either party may terminate the services upon written notice 90 days before the contract term is set to expire. Upon termination, any outstanding invoices must be paid in full.
• Effect of Termination: All services will cease upon termination, but any outstanding payments for services rendered up to the termination date remain due.
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8. Confidentiality
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Both Trex Technologies T/A Elevate IT Systems and the client agree to maintain the confidentiality of all sensitive information shared during the course of providing IT support services. This information will be used solely for the purpose of providing or receiving services and will not be disclosed to third parties without prior consent, except as required by law.
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9. Governing Law
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These Terms & Conditions are governed by the laws of South Africa. Any disputes arising under these terms shall be resolved in accordance with South African law, and you agree to submit to the exclusive jurisdiction of South African courts.
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10. Changes to Terms
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Trex Technologies T/A Elevate IT Systems reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on this page, and the revised version will be effective immediately upon posting. Continued use of our services after any modifications constitutes acceptance of the updated terms.
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11. Contact Information
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For any questions or concerns, please contact us at:
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• Email: info@elevateit.co.za